Friction costs your company big bucks. Friction encompasses all the drag points that impact your people’s ability to be productive. Friction is internal. You have direct control over how friction affects your company.
Strategic business services in your company are getting leads, converting leads more effectively and serving customers better. Friction distracts and distorts these strategic processes.
Each point of friction is a key dampener on business growth. Points of friction interact and impact each other.
Friction does not show up in regular accounting unless you reduce friction and suddenly your numbers for profit go up. Improvement would appear magical.
Reducing friction allows your workforce to be more productive, more flexible, enables you to better care for customers, and improves your ability to use subcontractors and freelancers.
Friction is independent of the impact of the recession on your business. As you are able to reduce friction, you can reduce your vulnerability to recession or any outside force.
We will shed light on sources of friction and then create solutions to reduce friction.
As you are able to reduce friction; your business will grow – by the multiplied effect of each incremental improvement.
We will work to build a panorama of the impact of friction. It is picking your pockets of profits.
The concept is rather abstract. You have to snoop about and listen to people and watch what you do with time- to spot friction.
Then friction must be tracked down and documented in the real world. It takes time but the Return on Invest is substantial. We must not lose track of the quest.
Do you feel something was left out here?
Have you seen friction before? What did you do about it?
Feel free to leave a comment. Or Email or call me if you would like to discuss the concept of friction in your business. Reducing friction pays.
